TThe Lost Prayer

Help

Support

We are here to help you get the most out of The Lost Prayer.

How to get help

The fastest way to reach us is by e-mail. Write to thelostprayer.support@gmail.com from the address you used at checkout and we will reply within 1 business day.

To help us solve things quickly, please include:

  • the e-mail address you used when you purchased;
  • your order number, if you have it;
  • what you were trying to do and what happened instead (a screenshot helps).

Forgot your password?

You can set a new one yourself in under a minute: reset your password. Enter the e-mail address linked to your account and we will send you a link that stays valid for one hour. If the link never arrives, check your spam folder, then contact us.

Refunds

If something is not right, please contact us first at thelostprayer.support@gmail.com — most issues can be fixed in one reply. Refund requests are reviewed individually and honored under the money-back guarantee shown on the offer page at the time of your purchase; approved refunds go back to the card you paid with. Your purchase renews monthly until you cancel, and you can ask us to cancel at any time at the same address. Once a refund is issued, access to the members area may end.

Frequently asked questions

I didn't get the access e-mail.

  1. Check your Spam or Junk folder and, if you use Gmail, the Promotions tab.
  2. Wait about 10 minutes — the payment sometimes takes a few minutes to be confirmed, and the e-mail is sent only after that.
  3. Still nothing? Write to thelostprayer.support@gmail.com from the same e-mail address you used at checkout and we will resend your access.

A PDF won't open on my iPhone.

Safari on iPhone sometimes shows only the first page of an embedded PDF. Tap “Open in new tab”above the document to read it in full. You don’t need to keep a copy: everything you purchased stays in your Library, ready to read or watch whenever you sign in to the members area.

Sign-in says my access is not active.

This usually means a payment was refunded, reversed or is still being confirmed. Write to thelostprayer.support@gmail.com with the e-mail you used at checkout and, if you have it, your order number, and we will look into it.

I used the wrong e-mail address at checkout.

No problem. Write to thelostprayer.support@gmail.com telling us the address you used at checkout and the address you would like to use instead. We may ask for your order number to confirm the purchase is yours.

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